At Global Star, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Return Period:
- You may return your item(s) within 7 days of receiving your order.
Eligibility for Returns:
- Items must be unused, in their original packaging, and in the same condition as received.
- Items that are damaged, altered, or show signs of wear are not eligible for return.
Return Process:
- Contact our customer support team within 7 days of receiving your order to initiate a return.
- Provide your order number and reason for the return.
- Our team will guide you through the return process, including the return address.
Refunds:
- Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
Exchanges:
- We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Contact Us: For any questions or concerns about our return policy, please contact our customer support team.
Thank you for shopping with Global Star!